Trycet Privacy Policy
Trycet is operated by Carine El Ghali.
Information we collect
When you visit our website, contact us, purchase a service, or join coaching, we may collect your name, contact details, date of birth, address, fitness goals, health conditions, injuries, medications, measurements, progress photos, messages, and service history. Stripe processes payment-card information; Trycet does not store complete card details.
Why we use it
We use your information to answer inquiries, assess whether coaching is appropriate, personalize and deliver services, process payments, communicate with you, track progress, maintain business records, protect safety, and comply with legal obligations. We use sensitive health and fitness information only for coaching and safety purposes, with your consent or as permitted by law.
Free workout guide and marketing emails
When you request my free workout guide, I collect your first name and email address to send you the guide. I also keep a record of your request and whether you chose to receive Trycet marketing emails, including the consent date and wording version. Marketing permission is optional and is not required to receive the guide. Repeat guide requests do not create duplicate subscriptions or cancel an earlier opt-in. You can withdraw marketing consent at any time by contacting carine@trycet.com or using the unsubscribe link in a marketing email. Guide emails are sent through Lovable’s email service; its unsubscribe link controls app emails separately from marketing permission.
Who receives it
We share information only as reasonably needed with service providers that support our operations, including Lovable (website and forms), Everfit (coaching delivery), Stripe (payments), Google (email/video calls), and hosting or technical providers. These providers may process information in different countries under their own privacy practices. We do not sell personal information.
Advertising measurement (Meta Pixel)
With your permission where the law requires it, this website uses the Meta Pixel from Meta Platforms to measure my Facebook and Instagram ads and help them reach people likely to be interested. It records the pages you view, when you start checkout, and completed purchases with their amount and currency, along with technical data such as your browser, IP address and Meta cookies. Your intake answers, health information and contact details are never sent to Meta. In Canada, the EU, the UK and Switzerland the Pixel stays off until you accept. You can change or withdraw your choice at any time with ; withdrawing stops measurement immediately.
Consent, security and retention
We use reasonable safeguards and limit access to information. We keep records only as long as reasonably necessary for coaching, safety, business, tax, dispute-resolution, and legal purposes, then securely delete or anonymize them. You may withdraw consent, but this may prevent us from providing a service. We may retain information when the law requires it.
Your rights and contact
You may request access to or correction of your information, ask questions, withdraw consent, or make a privacy complaint. Contact Carine El Ghali, Privacy Officer, at carine@trycet.com. We may verify your identity before responding. If our practices materially change, we will update this policy and its date.